Refund Policy

Refund and Returns Policy

Graceful Lilly Body Scrubs

Last updated: 31 August 2026

Our 30-day guarantee

We want you to be happy with your purchase. If you are not satisfied with a product, you may request a refund within 30 days of receiving your order.

To be eligible, please return the unused portion of the product. The product must be returned in suitable condition so that we can identify it and assess the request.

This guarantee does not affect your rights under Australian Consumer Law. You may have additional rights if a product is faulty, unsafe, significantly different from its description, or does not do what it was meant to do.

How to request a return or refund

Please contact us before sending anything back:

• Email: info@gracefullillybodyscrubs.com

• Phone: 0408 557 379

Please include your name, order number, the product involved, and a short explanation of the reason for your request. We may ask for photographs or other information if the product arrived damaged or appears to have a fault.

We will provide return instructions after we receive your request. Please do not send a product to us before contacting us first, as we may not be able to match it to your order.

Return postage

For a change-of-mind return, the customer is responsible for the return postage unless we agree otherwise.

If a product is faulty, damaged on arrival, or does not match its description, please contact us before returning it. Where Australian Consumer Law requires us to do so, we will cover reasonable return costs or provide another appropriate remedy.

Refund processing

After the returned product has been received and assessed, we will let you know whether the refund has been approved. An approved refund will normally be made to the original payment method.

The time for the refund to appear in your account depends on your bank or payment provider. We will not charge a separate refund fee.

Damaged or incorrect orders

Please contact us as soon as possible if your order arrives damaged or you receive the wrong product. Keep the packaging and take photographs if possible, as this may help us resolve the issue quickly.

We may offer a replacement, repair, refund, or another remedy depending on the circumstances and your rights under Australian Consumer Law.

Exchanges

We do not automatically offer exchanges. If you would like a different product, contact us and we will discuss the available options.

Products for external skincare use

Our products are skincare products for external use only. Please follow the product instructions and check the ingredients before use. If you have allergies, sensitive skin, or any concerns about using a product, seek appropriate professional advice before use.

Contact Us
If you have any questions about this policy, please contact us at info@gracefullillybodyscrubs.com or 0408 557 379.